24/7
Evenings, weekends and public holidays.
Introduced as an assistant
Your customers know who they are talking to.
Your script
Questions, urgent cases and answers defined with you.
Swiss FADP compliant
Every data flow described in writing.
In practice
Friday, 7.04 pm, the workshop is closed
A call handled from start to finish by the voice agent. The names are fictitious.
Want to talk to it? Try the voice agent live (demo in French, free access).
What it does
Your phone reception, even when nobody is there
It picks up straight away
No queue, no voicemail: the call is answered on the first ring.
It asks the right questions
It follows your script and spots urgent cases.
It books appointments
Straight into your calendar, in your time slots.
It passes on a clear summary
Reason, contact details and next step, to the right person.
It hands over
An urgent or sensitive case is transferred to a person.
Connected to your tools
CRM, calendar, email and text messages: nothing is typed in twice.
How it works
Four steps, before the first call
- 01
Your calls
Who calls, what for, and when you can’t answer.
- 02
The script
Questions, urgent cases and answers, written and approved with you.
- 03
Testing
You call it yourself before it goes live.
- 04
Go-live
On your usual number, first in the evening, then as you need.
Frequently asked questions
What people ask us before getting started
Will my customers know they are talking to a machine?+
Yes. The assistant introduces itself as such at the start of the call: it is more honest, and it is what data protection law requires.
What if it doesn’t understand?+
It rephrases, then takes a message or transfers the call to a person, as you have planned.
Do we need to change our number?+
No. Your calls are forwarded to the agent at the times you choose: after hours, when lines are busy or all the time.
Where does call data go?+
Every flow is described in writing: what is transcribed, where, and how long it is kept.
See also: automation and AI · process assessment · AI and the nFADP
Calls going unanswered?
Tell us who calls you and when: we will reply in writing with a script for your voice agent.